Privacy Policy

1. Introduction

This Privacy Policy explains how AiSora Video Generator ("we," "our," or "us") collects, uses, and protects your personal information when you use our AI video generation platform. By using our service, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Personal Information

We may collect the following personal information when you use our service:

• Email address
• Name (if provided)
• Account credentials
• Payment information (processed securely through third-party providers such as RazorPay, LemonSqueezy, or FastSpring)

Usage Data

We automatically collect certain information when you use our service:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our platform
• Videos generated and text prompts used
• Feature usage and interaction data
• Credit usage and transaction history

Generated Content

We process and temporarily store:

• Text prompts you submit for video generation
• Generated videos and outputs
• Video settings and parameters (resolution, duration, etc.)

3. How We Use Your Information

We use your information to:

• Provide and improve our AI video generation service
• Process your requests and generate videos using Sora API
• Manage your account, credits, and subscription
• Send important service updates and notifications
• Analyze usage patterns to enhance our platform
• Ensure security and prevent misuse
• Comply with legal obligations
• Process payments and maintain billing records

4. Content Processing and AI Training

Your generated content may be processed to:

• Deliver the requested video generation service through OpenAI's Sora API
• Improve our platform's user experience (using anonymized data)
• Ensure content compliance with our policies and terms of service
• Monitor for prohibited content and misuse

Note: As we use OpenAI's Sora API, your prompts and generated content are also subject to OpenAI's data usage policies. We recommend reviewing OpenAI's privacy policy for complete information.

5. Data Storage and Retention

We retain your information for as long as necessary to provide our service and comply with legal obligations:

• Account information: Until account deletion is requested
• Generated videos: Stored according to your account settings and plan
• Usage data: Typically retained for 2 years for analytics purposes
• Payment data: As required by financial regulations (typically 7 years)
• Credit transaction history: Retained for accounting purposes

6. Information Sharing

We do not sell your personal information. We may share information only in these circumstances:

• With OpenAI: Your prompts and requests are sent to OpenAI's Sora API to generate videos
• With service providers: Third-party companies that help operate our platform (payment processors, hosting services, analytics providers)
• When required by law: To comply with legal process, court orders, or government requests
• To protect rights: To protect our rights, property, or safety, and that of our users
• Business transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)

7. Payment and Subscriptions

Credit packages are purchased in advance and are generally non-refundable except as required by law or within our 7-day money-back guarantee period. We use third-party payment processors (e.g., RazorPay, LemonSqueezy, or FastSpring). By making a purchase, you agree to their terms and privacy policies as well.

Payment information is securely processed by our payment providers. We do not store your complete credit card information on our servers.

8. Security Measures

We implement appropriate security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure payment processing through certified providers
• Monitoring for unauthorized access and suspicious activity
• Regular backups and disaster recovery procedures

9. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request information about data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain types of data processing
• Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at contact@aisoravideo.com.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and login state
• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Provide security features and prevent fraud
• Measure the effectiveness of our marketing

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our service.

11. Third-Party Services

Our service integrates with third-party providers for:

• AI Processing: OpenAI Sora API for video generation
• Payment processing: RazorPay, LemonSqueezy, FastSpring
• Analytics and monitoring: To understand user behavior and improve service
• Customer support: Communication and support tools
• Hosting and infrastructure: Cloud service providers

These providers have their own privacy policies governing their use of your information. We encourage you to review their policies.

12. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take immediate steps to delete the information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

13. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States where OpenAI's servers are located. We ensure appropriate safeguards are in place for international data transfers in accordance with applicable data protection laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notifications for significant changes

Your continued use of the service after such changes constitutes acceptance of the updated policy.

15. Data Protection Rights (GDPR & CCPA)

If you are located in the European Economic Area (EEA) or California, you have additional rights under GDPR and CCPA respectively:

• Right to know what personal data is being collected
• Right to know whether personal data is sold or disclosed
• Right to say no to the sale of personal data
• Right to access your personal data
• Right to equal service and price