AiSora Video Generator is a 100% digital service platform. We do not ship any physical products.
All services, features, and credits are delivered electronically via our website at aisoravideo.com and associated systems.
Once your payment is successfully processed through our payment providers (RazorPay, LemonSqueezy, or FastSpring), your account will gain access to purchased credits immediately or within a few minutes. You can start generating AI videos right away.
If you experience any delay in credit delivery or account access, please contact our support team at contact@aisoravideo.com.
No Shipping Fees: As there is no physical delivery involved, there are no shipping fees, handling charges, or delivery costs for any of our services. You pay only for the credit packages you purchase.
Global Access: Our services are accessible from most countries worldwide, subject to local internet regulations and restrictions. We make every effort to ensure uninterrupted service, but occasional downtimes may occur due to scheduled maintenance, system updates, or third-party service outages (including OpenAI's Sora API).
If you have any questions or concerns regarding access to your purchased credits, features, or account delivery, please don't hesitate to contact us at contact@aisoravideo.com.
AiSora Video Generator reserves the right to modify this Shipping Policy at any time. Updates will be posted on this page. Continued use of the service after changes indicates acceptance of the updated terms.
Last Updated: November 1, 2025